Troubleshooting

Try first the Free Preview. Use your device’s browser, open the video page, press Play, switch to Full Screen, then choose 3D SBS in the playback options. Use the Full SBS button for VR glasses.

Common issues
Buffering or cuts → Solution
Playback does not start → Solution
Player bar remains visible in Full Screen → Solution
No subtitles (CC) or Full SBS button doesn't work or you can't press Full Screen → Solution
Standalone VR (Quest / Pico / Vive XR / Qiyu)
Using the headset's web browser
Playback does not start → Solution
Player bar remains visible in Full Screen → Solution
I see two side-by-side halves in 2D (no depth) → Solution
Virtual Desktop / Bigscreen streaming from the PC
The image still looks 2D in the app → Solution
PC VR (Index / Vive / Reverb G2 / Pimax)
Using Virtual Desktop or Bigscreen Remote Desktop from the PC
The image still looks 2D → Solution
Apple Vision Pro
Using Safari as the browser
Safari shows two halves in 2D → Solution
VITURE (One / Pro / Luma)
PC/Mac with extended monitor to the glasses
Image remains 2D or looks thin/squashed → Solution
The image is badly scaled because the host device is wrong → Solution
iPhone/iPad using the SpaceWalker app
Black screen or Play does not start → Solution
XREAL Air + Beam / Beam Pro
Air Casting with the Beam / Beam Pro accessory
3D mode does not activate → Solution
The image is squeezed or scaled incorrectly → Solution
Rokid Max + Station
Using Rokid Station as the source
It remains in 2D → Solution
The image is thin or stretched depending on SBS mode → Solution
3D Projectors / 3D TV (HDMI)
Using the projector/TV 3D menu via HDMI
3D menu not available / no SBS option → Solution
Projector does not auto-correct proportions → Solution
Smart TV browsers (Android TV / webOS / Tizen / Fire TV)
Using the built-in browser of the TV
The movie does not play correctly in a Smart TV browser → Solution
Subtitles or edges are cut off on a TV → Solution
Desktop browser as source device (PC / Mac)
Using a desktop browser as a clean reference test
I am not sure whether the problem is the website or my device → Solution
Apps & players that read web pages (open links) — HereSphere, DeoVR, HoloShader, etc.
Opening our full web page link inside the app
The URL fails to play or stays 2D → Solution
Apps & players without web navigation (they do not open links) — Skybox, Moon, 4XVR, Pigasus, iPlay VR, etc.
Trying to use these Apps & players
They cannot open our website or URL links → Solution
Detailed solutions
Playback does not start

Open the same page with an alternative browser (Chrome / Firefox / Wolvic). Switch the player to Full Screen. If you use a headset and the pointer fails to click Play, press the triggers on both controllers at the same time.

Player bar remains visible in Full Screen

Some headset browsers keep the player UI on top or hide buttons. Mirror your PC with Virtual Desktop or Bigscreen, set the PC browser video to Full Screen and then switch the app to 3D SBS (in Virtual Desktop the shortcut is usually F6).

I see two side-by-side halves in 2D (no depth)

Press the player Full SBS to correct proportions, and in your app select 3D SBS. If depth still feels wrong, use the app option to swap left/right eyes. In Virtual Desktop press F6 to toggle 2D / halfSBS / fullSBS.

No subtitles (CC) or Full SBS button doesn't work or you can't press Full Screen

No subtitles (CC), Full SBS button not working or unable to press Full Screen. Press the triggers of both controllers at the same time. Open the same page with an alternative browser (Chrome / Firefox / Wolvic). Verify browser zoom is not active (Ctrl+0 on PC / pinch on mobile), because it can hide part of the menu.

Buffering or cuts

This is usually resolved by properly configuring your device to connect in 5G mode using an uncongested network. To rule out a device-related issue, try playing the video on a PC connected via fiber or ADSL. If the problem persists, to rule out an issue with your internet service provider, try playing the video from another location. There may be temporary traffic peaks on our server that are resolved shortly.

In Virtual Desktop/Bigscreen the image still looks 2D

With the PC browser video in Full Screen, switch the app to 3D SBS. In Virtual Desktop press F6 to toggle 2D / halfSBS / fullSBS. Note: Bigscreen typically uses half-SBS (set to SBS there); use the player Full SBS if proportions look off.

Safari shows two halves in 2D

Safari does not fuse SBS. Use a 3D-capable video app or mirror from PC with Virtual Desktop / Bigscreen, play in Full Screen and select 3D SBS.

On VITURE the image looks 2D or proportions are wrong

Extend your desktop to the glasses screen and move the browser there. Enter Full Screen. On the glasses hold Mode/R1 to toggle 2D/3D. Use Full SBS if the frame looks thin/squashed.

On iPhone/iPad (SpaceWalker) the screen is black or Play does not start

Open Safari → go to the video page on our website → tap the Share icon and select Add to Home Screen → open the video from that new icon on the Home Screen and press Play. This avoids in-app limitations reported in SpaceWalker.

On XREAL Beam the 3D mode does not activate

Switch the Beam menu to 3D SBS and play the video in Full Screen. If proportions look off, press the player Full SBS.

On Rokid Station it remains 2D

Hold the Station brightness control until it switches to 3D SBS; then play in Full Screen.

Projector/TV 3D menu not available / no SBS option

On PC select 1080p@24 Hz (or 720p@120 Hz on some models). In the projector/TV 3D menu select Side-by-Side (SBS). Use the player Full SBS if proportions are not right.

Projector does not auto-correct proportions

If your projector does not auto-correct the SBS proportions, press the player's Full SBS button to force full side-by-side proportions and correct the aspect.

In apps that read web pages (HereSphere/DeoVR/HoloShader) the URL fails or stays 2D

Use the full web page link (e.g. https://www.3donlinefilms.com/Sample/) not a raw video file. In the app select 3D SBS. Some players only recognize MP4/M3U8; if the app cannot open our website, use your headset browser or mirror the PC with Virtual Desktop/Bigscreen.

Apps without web navigation (Skybox / Moon / 4XVR / Pigasus / iPlay VR) cannot open our website or URL links

These players are designed for local files or DLNA/SMB shares and do not load web pages. To watch our movies, open the website in your headset browser or mirror the PC with Virtual Desktop/Bigscreen. We do not provide raw video downloads.

XR glasses show a flat, squeezed or badly scaled image

XR glasses depend on the host device. Check whether the glasses are running as extended display or mirrored display, move the browser window to the glasses screen, enter Full Screen, and then activate the device 3D mode. If the image looks thin, your device may be interpreting Half SBS as Full SBS or using the wrong display context.

The movie does not play correctly in a Smart TV browser

Built-in Smart TV browsers are often limited for embedded web players. If the player buttons do not respond, fullscreen is incomplete, or playback is unstable, use a PC connected by HDMI or another external device, then activate Side-by-Side on the TV. This is usually more reliable than the TV browser.

I am not sure whether the problem is the website or my device

Test the same movie in a modern desktop browser. If the page loads, the player appears, the video starts and fullscreen works on a PC or Mac, then the website, the file and the player are working correctly. The remaining issue is usually your viewing route, device mode or browser environment.

Subtitles or edges are cut off on a TV

Check the TV display settings for overscan, Just Scan or 1:1 pixel mapping. Browser subtitles are part of the frame sent to the TV, so overscan can crop them. If needed, use a PC by HDMI and make sure the output resolution matches the TV.

Guides (browsers & apps)
Wolvic (XR Browser)

Install it from your headset store if available. Open our website, tap Play and Full Screen. Select 3D SBS.

Virtual Desktop (PC → headset)

Install the app in the headset and the Streamer on your PC. Open the PC browser and set the video to Full Screen; in VD switch to 3D SBS (shortcut F6). Virtual Desktop can toggle 2D / halfSBS / fullSBS with F6.

Bigscreen Remote Desktop (PC → headset)

Install the app on the headset and Remote Desktop on the PC. Open the PC browser with the video in Full Screen and set 3D SBS in the app. Note: Bigscreen typically uses half-SBS (select SBS).